PRIVACY POLICY

Last Updated: 3 February 2026 | Effective Date: 3 February 2026

United Alliances (“United Alliances,” “Company,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, integrity, and security of personal information collected and processed in the course of our business operations within the United States.

This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information in compliance with applicable United States privacy laws, including but not limited to:

• California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA)

• Other applicable U.S. state privacy and consumer protection laws

United Alliances does not target, offer services to, or intentionally collect personal data from individuals located in the United Kingdom or European Union. GDPR and UK GDPR do not apply to our operations.

This Privacy Policy applies to personal information processed through our websites, systems, tools, communications, and service delivery activities.

1. COMPANY OVERVIEW & DATA ROLES

United Alliances provides Virtual Assistant, outsourcing, staffing, and remote operational support services to business clients.

Business Role

• United Alliances acts as a Business / Service Provider under U.S. privacy laws when processing personal information for its own business purposes.

• United Alliances acts as a Service Provider / Processor when processing personal information strictly on behalf of clients under written contractual instructions.

Client Data Ownership

All data processed on behalf of clients remains the exclusive property of the client. United Alliances does not claim ownership or independent rights over client data.

2. INFORMATION WE COLLECT

Identification & Business Contact Information

• Full name

• Business email address

• Phone number

• Company name

• Job title

• Business mailing address

Communication Data

• Contact form submissions

• Email communications

• Chat messages

• Support tickets

• Call metadata (where legally permitted)

 Client-Provided Operational Data

When providing services, we may process information authorized by clients, including:

• Task instructions and workflows

• Business documents and records

• CRM and operational entries

• Administrative or claims-related information (where applicable)

• Work logs and performance notes

All such data remains under client control and ownership.

 Financial & Transactional Data

• Billing contact details

• Invoices

• Payment confirmations

Technical & Usage Data

Automatically collected information may include:

• IP address

• Browser type

• Device identifiers

• Operating system

• Date and time of access

• Pages visited

• Referral URLs

Sensitive Personal Information

United Alliances does not intentionally collect sensitive personal information unless required by client instructions or legal obligations. Any such data is protected using enhanced security controls.

3. SOURCES OF PERSONAL INFORMATION

We collect personal information from:

• Individuals directly

• Website technologies and logs

• Clients acting as data controllers

• Authorized service providers

• Publicly available business sources

4. PURPOSES OF COLLECTION & USE

We collect and use personal information for:

• Service delivery and client account management

• Communication and customer support

• Billing, invoicing, and contract administration

• Security monitoring, fraud prevention, and compliance

• Business operations and service improvement

• Marketing communications (business-to-business only, opt-out available)

5. COOKIES & TRACKING TECHNOLOGIES

We use:

• Strictly necessary cookies

• Analytics and performance cookies

• Functional cookies

Users may control cookies through browser settings. We do not use cookies to sell personal information.

6. DISCLOSURE OF PERSONAL INFORMATION

Service Providers

We may share information with vetted service providers for:

• Cloud hosting

• CRM and ticketing systems

• Communication tools

• Payment processing

• Security monitoring

All providers are contractually bound to protect personal information.

 Legal Requirements

We may disclose information when required by law, court order, or government authority.

 Business Transactions

In the event of a merger, acquisition, or restructuring, personal information may be transferred with appropriate safeguards.

We do not sell or share personal information for cross-context behavioral advertising.

7. DATA RETENTION

Personal information is retained only as long as necessary for:

• Service delivery

• Legal and regulatory compliance

• Dispute resolution

• Enforcement of agreements

Client data is returned or securely deleted upon service termination unless legally required otherwise.

8. INFORMATION SECURITY

United Alliances maintains an ISO/IEC 27001-aligned Information Security Management System (ISMS).

Security measures include:

• Encryption in transit (TLS/HTTPS)

• Role-based access controls

• Multi-factor authentication

• Secure cloud infrastructure

• Employee confidentiality agreements

• Security awareness training

• Incident response and recovery procedures

9. DATA BREACH RESPONSE

In the event of a security incident:

• The incident is promptly investigated and contained

• Impact assessments are conducted

• Clients and authorities are notified as required by law

• Corrective actions are implemented and documented

10. U.S. STATE PRIVACY RIGHTS

California Residents (CCPA / CPRA)

California residents have the right to:

• Know what personal information is collected

• Request access, correction, or deletion

• Opt out of sale or sharing (not applicable)

• Limit use of sensitive personal information (if applicable)

• Non-discrimination for exercising rights

Requests may be submitted to: privacy@ualliances.com

11. AUTOMATED DECISION-MAKING

United Alliances does not use automated decision-making or profiling that produces legal or similarly significant effects without human involvement.

12. CHILDREN’S PRIVACY

Our services are intended for business use only. We do not knowingly collect personal information from individuals under 16 years of age.

13. THIRD-PARTY WEBSITES

We are not responsible for the privacy practices of third-party websites or services linked from our platforms.

14. POLICY UPDATES

This Privacy Policy may be updated periodically. The updated version will be posted with a revised effective date.

15. CONTACT INFORMATION

United Alliances
 privacy@ualliances.com
888-232-6003
1468 W 9th St, Suite 2003, Cleveland, OH 44118, USA