TERMS OF SERVICE / TERMS & CONDITIONS

Last Updated: 3 February 2026 | Effective Date: 3 February 2026

These Terms of Service / Terms & Conditions (“Terms,” “Agreement”) govern all access to, use of, and engagement with the services, websites, platforms, personnel, and deliverables provided by United Alliances (“United Alliances,” “Company,” “we,” “us,” or “our”).

By accessing our website, submitting an inquiry, executing a Statement of Work (“SOW”), engaging a Virtual Assistant, or otherwise using our services (collectively, the “Services”), you (“Client,” “Customer,” “you,” or “your”) acknowledge that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree to these Terms, you must not access or use the Services.

1. LEGAL STATUS & AUTHORITY

You represent and warrant that:

• You are at least 18 years of age;
• You have full legal capacity to enter into binding agreements; and
• If acting on behalf of an organization, you are duly authorized to bind such organization.

Any unauthorized use of the Services is strictly prohibited.

2. DEFINITIONS

For purposes of this Agreement:

• “Services” means Virtual Assistant services, outsourcing, offshoring, remote staffing, administrative, operational, insurance support, back-office, and related business services.
• “Virtual Assistant” or “VA” means any employee, contractor, or assigned resource of United Alliances.
• “Client Data” means all data, credentials, instructions, documents, content, systems access, and materials provided by or on behalf of the Client.
• “Deliverables” means work product, outputs, reports, or results produced during the Services.
• “Confidential Information” means all non-public or proprietary information disclosed by either party.
• “Statement of Work (SOW)” means any written service scope, proposal, or engagement document.
• “Website” means all websites, portals, and domains operated by United Alliances.

3. SCOPE & NATURE OF SERVICES

Business Support Services Only

United Alliances provides administrative, operational, and support services only.

United Alliances does NOT provide:

• Legal advice
• Financial, tax, or accounting advice
• Medical or healthcare advice
• Regulatory, licensing, or compliance determinations
• Fiduciary or professional advisory services

All Deliverables are supportive in nature and require independent review and approval by the Client.

No Delegation of Legal Responsibility

Engaging United Alliances does not:

• Transfer legal responsibility
• Satisfy regulatory obligations
• Replace internal controls
• Substitute professional judgment

The Client remains solely responsible for all business decisions, filings, communications, and compliance obligations.

4. CLIENT RESPONSIBILITIES

The Client agrees to:

• Provide accurate, lawful, and complete instructions;
• Ensure lawful authority to share Client Data;
• Maintain internal oversight and supervision;
• Grant only minimum necessary system access;
• Review, validate, and approve all Deliverables;
• Implement appropriate security controls;
• Comply with all applicable U.S. laws and regulations.

United Alliances shall not be liable for failures caused by:

• Inaccurate or incomplete instructions;
• Client delays or inaction;
• Client-controlled system failures;
• Unauthorized access granted by the Client.

5. CLIENT DATA, OWNERSHIP & DATA PROCESSING

Ownership

All Client Data remains the exclusive property of the Client.

Processing Role

United Alliances processes Client Data solely as a service provider / processor, unless expressly agreed otherwise in writing.

Credentials & Access

The Client is solely responsible for:

• Issuing and managing credentials;
• Granting and revoking permissions;
• Securing systems and accounts.

United Alliances is not responsible for damages resulting from Client-managed access failures.

6. CONFIDENTIALITY

Mutual Obligations

Each party shall:

• Protect Confidential Information using reasonable safeguards;
• Restrict disclosure to authorized personnel;
• Use Confidential Information solely for permitted purposes.

Survival

Confidentiality obligations survive termination of this Agreement indefinitely, except where prohibited by law.

7. SECURITY, REMOTE WORK & TECHNOLOGY RISKS

United Alliances maintains reasonable administrative, technical, and organizational safeguards, including:

• Access controls
• Confidentiality agreements
• Security training
• Incident response procedures

The Client acknowledges that:

• No system is completely secure;
• Cyber risks cannot be fully eliminated;
• Client-side security remains the Client’s responsibility.

8. FEES, BILLING & PAYMENT

Fees

Fees are defined in:

• Statements of Work
• Written proposals
• Invoices

Payment Terms

• Fees are due as invoiced;
• Late payments may result in suspension of Services;
• Fees are non-refundable unless expressly agreed in writing.

Taxes

The Client is responsible for all applicable taxes, duties, and levies.

9. TERM, SUSPENSION & TERMINATION

Term

This Agreement remains in effect until terminated.

Suspension

United Alliances may suspend Services for:

• Non-payment;
• Security risks;
• Legal or regulatory concerns.

Termination

Either party may terminate:

• With agreed written notice;
• Immediately for material breach;
• Immediately if required by law.

10. EFFECT OF TERMINATION

Upon termination:

• Services cease;
• Access is revoked;
• Outstanding fees remain payable;
• Confidentiality, limitation of liability, and indemnification provisions survive.

11. INTELLECTUAL PROPERTY

Client Materials

The Client retains all rights to Client Data.

Work Product

Unless otherwise agreed:

• Deliverables created exclusively for the Client belong to the Client;
• United Alliances retains ownership of pre-existing tools, templates, methodologies, and know-how.

12. THIRD-PARTY SERVICES

Services may rely on third-party platforms or tools.
United Alliances is not responsible for:

• Third-party outages;
• Platform policy changes;
• Third-party security incidents.

13. WARRANTIES & DISCLAIMERS

Services are provided “AS IS” and “AS AVAILABLE.”
United Alliances disclaims all warranties, including:

• Accuracy;
• Fitness for a particular purpose;
• Non-infringement;
• Uninterrupted availability.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• United Alliances shall not be liable for indirect, incidental, consequential, or punitive damages;
• Total liability shall not exceed the fees paid by the Client in the preceding twelve (12) months.

15. INDEMNIFICATION

The Client agrees to indemnify, defend, and hold harmless United Alliances from claims arising out of:

• Client misuse of Services;
• Client Data infringement;
• Violation of law;
• Unauthorized system access caused by the Client.

16. COMPLIANCE WITH LAWS

Both parties shall comply with applicable United States laws, including:

• Data protection and privacy laws;
• Employment and labor laws;
• Anti-bribery and anti-corruption laws;
• Export control and sanctions laws.

17. FORCE MAJEURE

Neither party is liable for failure caused by events beyond reasonable control, including natural disasters, government actions, infrastructure failures, labor disputes, or internet outages.

18. SUBCONTRACTING & ASSIGNMENT

United Alliances may subcontract Services while retaining responsibility.
The Client may not assign this Agreement without prior written consent.

19. GOVERNING LAW & JURISDICTION

This Agreement is governed by the laws of the State of Ohio, United States, without regard to conflict-of-law principles.

Exclusive jurisdiction lies with the state and federal courts located in Ohio.

20. DISPUTE RESOLUTION

The parties agree to attempt good-faith resolution of disputes prior to initiating litigation.

21. MODIFICATIONS TO TERMS

United Alliances may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.

22. SEVERABILITY

If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

23. ENTIRE AGREEMENT

These Terms constitute the entire agreement between the parties unless superseded by a written contract or SOW.

24. CONTACT INFORMATION

United Alliances
legal@ualliances.com
888-232-6003
1468 W 9th St, Suite 2003, Cleveland, OH 44118, USA